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IKEA Components Achieves 98% Customer Service Level With Optilon and ToolsGroup

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MArketWire

ToolsGroup announced today that IKEA Components has achieved higher than expected customer service levels of 98 percent after implementing ToolsGroup's Powerfully Simple supply chain planning software. Optilon, a supply chain planning and optimization specialist, implemented the project.

IKEA Components develops, sources and supplies components for IKEA products such as furniture, lighting and shelving. In 2009, the organization globally distributed 150 million bags of fittings from their facilities in Slovakia and China.

ToolsGroup's software generates forecasts for IKEA Components and also optimizes inventory stocking levels for certain products. The goal was to achieve higher order fulfillment service levels, while keeping inventory costs in check. The system is virtually automatic, requiring very little manual intervention, a concept ToolsGroup refers to as "Powerfully Simple." This was particularly important for IKEA. Read more on MarketWatch...

Last modified on Tuesday, 17 April 2012 11:58

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